Warranty and Support

Buying a smart toilet shouldn’t leave you with doubts. At ELORA SMART we want you to enjoy your bathroom with the same peace of mind with which you choose any important piece for your home.

That is why all our models come with a ceramic warranty, cover for technological components, technical support in Spanish and availability of spare parts for years. Because for us, the sale doesn’t end when you receive the product. It is the start of a relationship of trust.

Ceramic warranty: 10 years

The ceramic of your ELORA toilet is designed to last. All our models include a 10-year warranty on the ceramic, provided that the product has been correctly installed and used in accordance with the manufacturer’s instructions.

This warranty covers manufacturing defects relating to the ceramic structure of the product.

Warranty on technological components

A smart toilet incorporates technology, electronics, sensors, and washing, drying and automation systems. That is why each range has specific cover for its technology spare parts.

ESENZA — 3-year warranty on technology spare parts

ESENZA includes cover for technological components for the first 3 years from purchase, provided that the issue is related to a manufacturing defect.

AURA — 5 years with ELORA Premium Care

AURA models include ELORA Premium Care, our extended cover for technological components for the first 5 years from purchase. AURA is designed for those who are looking for a more complete experience, but also greater after-sales peace of mind.

And what happens when the warranty ends?

When the warranty period ends, you are not left without a solution. At ELORA SMART we guarantee the availability of spare parts for 10 years from purchase. This means that, even if your product is no longer within the warranty period, you will still be able to obtain spare parts to keep it working.

If the repair is not covered by the warranty, our team will review the case and tell you the best solution available: remote assistance, a visit from a local technician where possible, sending the part to a technician you trust, or an inspection at our premises.

Before carrying out any work that involves a cost, we will inform you of the options available so that you can decide with complete peace of mind. Our aim is clear: for your smart toilet to be with you for many years.

How we help you if you have an issue

If you need assistance, you only have to contact our customer service team. Our team will review your case and tell you the steps to follow clearly and simply. Depending on the issue, we can help you in different ways.

1. Step-by-step remote assistance

For simple issues, our team can guide you remotely to check how the product is working, carry out basic checks or make small adjustments. We will give you clear instructions so that you know exactly what to do.

2. Visit from a local technician

If the issue requires an on-site visit, we will assess the best option for your case and your area. Where possible, we can arrange the repair with a local technician who works with ELORA SMART.

If you prefer to work with a technician you trust and the repair allows it, we can send them the necessary part and give them the relevant instructions to carry out the replacement.

3. Inspection at our premises

If the issue requires a more thorough inspection, we will tell you how to send the relevant component to our premises so that our technical team can inspect it. Before carrying out any work outside the warranty, we will inform you of the options available.

What the warranty covers

The warranty covers issues arising from manufacturing defects during the period applicable to each range. It includes, depending on the case:

• Manufacturing defects in the ceramic.
• Faults in technological components covered within the warranty period.
• Technical review of issues related to the operation of the product.
• Guidance and technical support in Spanish.

What the warranty does not cover

To keep everything transparent, the warranty does not cover issues arising from:

• Incorrect installation.
• Improper use of the product.
• Unauthorised tampering.
• Knocks, accidental breakage or external damage.
• Electrical problems unrelated to the product.
• Lack of basic maintenance.
• Normal wear and tear of consumables or accessories.

In any case, even if an issue is not covered by the warranty, our team can help you find the best solution.

Spare parts available for 10 years

One of the biggest fears when buying technology for the bathroom is thinking: “What if in a few years I need a part?”. At ELORA SMART we have planned for that.

We guarantee the availability of spare parts for 10 years from purchase, so that you can keep your smart toilet going for much longer. This does not mean that all parts are free of charge for 10 years, but that we are committed to having spare parts available so that we can offer you a solution even after the warranty period.

Technical support in Spanish

Our customer service and technical support team is ready to help you before, during and after installation. We can advise you on:

• Compatibility of the product with your bathroom.
• Installation queries.
• Use of the remote control and smart functions.
• Basic maintenance.
• Replacement of consumables.
• Spare parts.
• Resolving issues.

We want you to have the peace of mind of knowing that, if any question arises, there is a brand behind you to support you.

Frequently asked questions

What is the difference between the warranty and the availability of spare parts?

The warranty covers manufacturing defects during the period applicable to each range. The availability of spare parts means that, even after the warranty, we will be able to offer you spare parts for 10 years from purchase so that you can continue to maintain your smart toilet.

Can I have my toilet repaired after the warranty?

Yes. Even if the warranty period has ended, you can contact our customer service team and we will tell you the options available. If the repair involves a cost, we will inform you before carrying out any work.

Do I always have to send the product to ELORA SMART?

Not always. In many cases we can help you remotely. If an on-site visit is needed, we can consider having the repair done by a local technician who works with ELORA SMART or, if you prefer and the repair allows it, send the part to a technician you trust with the necessary instructions. If the issue requires a more thorough inspection, we will tell you how to send us the relevant component.

Does AURA have a longer warranty than ESENZA?

Yes. ESENZA includes a 3-year warranty on technology spare parts. AURA includes ELORA Premium Care, with a 5-year warranty on technology spare parts. All models include a 10-year warranty on the ceramic.

Is the ceramic covered by a warranty?

Yes. All ELORA SMART models include a 10-year warranty on the ceramic, provided that the product has been correctly installed and used in accordance with the manufacturer’s instructions.

Are spare parts free of charge for 10 years?

Not necessarily. The availability of spare parts for 10 years means that ELORA SMART is committed to having parts available to offer you a solution during that period. During the warranty, technology spare parts covered due to a manufacturing defect will be included in accordance with the cover of each range. Once the warranty has ended, parts, shipping or repairs may involve a cost, and we will always inform you beforehand.

What should I do if I have an issue?

Contact our customer service team. Our team will review your case and tell you the steps to follow. Depending on the issue, we can help you through remote assistance, a visit from a local technician, sending a spare part or an inspection at our premises.